![]() If I can draw your attention to our Terms & Conditions, in which it is mentioned (), under 'Timing and frequency for prize redemptions', cash prize redemptions may take up to 10 business days to process to your nominated bank account. ![]() Our teams work very hard indeed to make their way through each and every redemption request as efficiently and as quickly as possible, on a first come first serve basis, however at times, as I am sure you can understand, delays do occur, to which we apologise for, and and are continually seeking to mitigate. I can see that one of our team also reached out to you on the 7th Sep with some crucial information, if you could kindly have a glance over your inbox. Glad to hear you're happy with how redemptions have gone for you in the past, and indeed, congrats on the previous wins! Daron we did send out a request to you on the same day you left this review, to allow us to locate your details/account, and respond with more accuracy, though unfortunately we are yet to receive a response. Hello there Daron, Thank you for highlighting your concerns.
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